As a seasoned healthcare professional, Shah has great disdain for frivolity and prefers communication be direct when talking to either colleagues or patients. That said, he is not a harsh man. With his direct manner, his respect and care for those he treats is also clearly shown.
As one of the most experienced members of the Independence-A's medical staff, Shah proved invaluable as a teacher to the junior physicians and nurses such as Faryul Nishal and as a trusted adviser to the ship's younger (and technically lower-ranking) chief medical officer, Tenzin Zhou. After the destruction of the Independence in late 2388, Shah was reassigned along with most of the crew to the USS Tiger-A. A few months later, he returned to Earth for planetside assignment, where he was promoted to lieutenant commander. In mid-2390, he was reassigned to the USS Mercury and later the USS Garuda.
Born in Surendranagar, Earth, Shah is married and has three grown children, the youngest having just started her post-secondary education. His wife Rajni, a university professor, remains on Earth along with the couple's eldest son in their native India.
Shah is soft-spoken but formal. He commands respect from the intensity and focus of his words, not their volume.