Conflicts within an online community often follow a typical cycle:
Methods of Conflict Resolution
Defend each other
If you are personally attacked, don't defend yourself. That may be surprising - but defending yourself is not your job, it is the job of the other members in the online community. Reasons:
Remember, most of the time personal attacks need not be defended at all, because the attacker only hurts his own reputation and credibility. However, Model Desired Behavior: if someone else is attacked, defend them.
While conflicts are typically seen as negative, they hold big chances to grow as a community, to build trust among the members, to grow in valuable experience. Observe and learn for the next conflicts.
Of course, this only works when things happen in the open.
Reply to the whole post
Don't break up arguments and respond to them line-by-line. This can be seen as overly aggressive and can cause discussions to get caught up in semantics. Respond to the unified idea that the person is trying to convey. This will force you to understand their side better, and it will keep things cooler.
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